Refund policy

All orders and bows are custom made and are non-returnable and non-exchangeable. No refunds.

We are not responsible for shipping delays by the shipping carriers. 

We are not responsible for shipping delays by natural disasters. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

If your package arrives damaged, you are responsible for providing the required photographs and details to submit a claim with your shipping carrier.  If your shipping carrier investigates and approves your claim then after the shipping carrier issues a refund to us we can either 1. Remake your order if there is time or 2. Issue a refund to you.  No refunds will be made on unsubstantiated claims.  No refunds will be made before we receive reimbursement from your shipping carrier. If the refund was approved you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us.